At Kempton Chevrolet Buick, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, Chevrolet reviews to see what our customers are saying about us.
215 Reviews Found
Confirmed Service Customer
Service dept. worked well with my schedule and accommodated me by setting up a Saturday appt. and having my tire rotation and oil change done in a timely manner. Didn't have to leave it all day which is annoying. So Thank you
Daniel H.
SAFFORD
Business Response
Daniel, thank you for sharing these kind words. We really appreciate you taking the time to write about our service department and hope to see you again in the future.
Was this review helpful?
Business Response
Thank you for this positive rating! Have a great day.
Was this review helpful?
Confirmed Service Customer
The people are so nice and they remember my name and treat me with respect every time I go there
Leslie G.
THATCHER
Business Response
Glad you had a great experience!
Was this review helpful?
Business Response
Thanks for the great feedback!
Was this review helpful?
Confirmed Service Customer
Well the only thing I liked about it was they took my care right away and I was able to leave it there. But they didn't put air in my tire and they didn't reset the oil change on my car and they didn't leave a sticker on my car as to when I need an oil change. Makes me wonder if they changed the oil and took the money. I wont take it there anymore for my basic oil changes and didn't have time to call and let them know cause I've been working day's. There isn't that many places to take my car in to get an oil change done. They could of at least gave me better service than that.
Barbara C.
CLIFTON
Was this review helpful?
Business Response
Thanks a bunch!
Was this review helpful?
Confirmed Sales Customer
As always, Woody, and Kemptons as a whole, have always gone above and beyond to assist my family and I, making sure we were in a reliable and safe vehicle. They have always helped as much as possible. Thanks!
Christopher C.
WILLCOX
Business Response
Christopher - thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Was this review helpful?
Confirmed Service Customer
Kemptons has done most of the repair work for all my vehicles.
Cynthia C.
SAFFORD
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Service was very fast and thorough. Automotive Techs visualize your vehicle with your safety in mind to point out potential visible future hazards that could arise. It's appreciated to know your vehicle is being serviced by a dealer who cares about people and their safety.
Jesse C.
CLIFTON
Business Response
Glad you had a great experience!
Was this review helpful?
Confirmed Service Customer
I was treated with courtesy. Unfortunately, the problem defied solution on that visit. The malfunction did not manifest itself during the time the vehicle was in the shop. I am now keeping a log of when it manifests and when it does not.
Jerrold S.
SAFFORD
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Confirmed Service Customer
I have not had a service appointment recently. I look forward to receiving email reminders and discounted $40 oil changes, but I haven't got one in a long time. I wonder why you think I've had recent service?
Renee H.
MORENCI
Was this review helpful?
Confirmed Service Customer
I have used Kemptons to do the service on my car since I bought it from them. They are prompt and courteous. I will continue to use them in the future.
Ruth F.
WILLCOX
Business Response
Ruth, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
They do a great job! I got our Traverse serviced and washed. It looked great. Over the years I have purchased 5 vehicles from Kemptons. I have never been disappointed.
Sam G.
DUNCAN
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Kempton Chevrolet Buick service team would like to thank you for coming in and we hope to see you again in the near future.
Was this review helpful?
Confirmed Service Customer
I bmissed my appttime but they fit my in anyway, thank you.
Kenneth H.
WILLCOX
Business Response
Thank you for this positive rating! Have a great day.
Was this review helpful?
Confirmed Service Customer
Fast service friendly staff and they go the extra mile
Haskell M.
FT THOMAS
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Kempton Chevrolet Buick service team would like to thank you for coming in and we hope to see you again in the near future.
Was this review helpful?
Confirmed Service Customer
Always very friendly and good service people.
Cheryl S.
THATCHER
Was this review helpful?
Confirmed Service Customer
Professional, friendly, and prompt. These guys have my business forever.
Kristine J.
SAFFORD
Was this review helpful?
Confirmed Service Customer
Service was ok but a lug nut cover was left off my tire. I couldn’t even tell tired were rotated until then.
Chasidy R.
CLIFTON
Business Response
Chasidy, thank you for your feedback. We value our customers and their loyalty is very important to us. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail.
Was this review helpful?
Confirmed Service Customer
Every time I address a concern to an employee in the device area they always tell me they’ll call me and get back to me in which they NEVER do. I’ve had problems with my vehicle since we’ve BOUGHT IT and would like to have those problems fixed since it’s a 2018 and I see no reason as to why we should already be making repairs.
Tomi R.
SAFFORD
Business Response
Tomi, we sincerely appreciate the feedback. Please don't hesitate to reach out to us if we can be of further assistance.
Was this review helpful?
Business Response
Randall, we're so happy to hear that you had a positive experience. We look forward to continuing to work with you.