At Kempton Chevrolet Buick, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, Chevrolet reviews to see what our customers are saying about us.
189 Reviews Found
Confirmed Service Customer
Oil change scheduled, got off a 12 hour shift, got to Kemptons. They took my car right in and was done in an hour or so. Very prompt, always a satisfied customer with each visit to the service Dept.
Thelma R.
BYLAS
Business Response
Thelma, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
I absolutely love Kempton everyone there is so amazing and Incredibly helpful. I recommend them to everyone I know.
Maria S.
SAFFORD
Business Response
Maria, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
I scheduled my appointment online but when my dad took my truck they had no record of my appointment. They did service my truck anyway and am thankful for that.
Stacy P.
TYRONE
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Kempton Chevrolet Buick service team would like to thank you for coming in and we hope to see you again in the near future.
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Business Response
Thank you very much!
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Confirmed Service Customer
Every step was fast and professional. Would definitely recommend Kempton Dealership to anyone looking for a vehicle
Rhett D.
THATCHER
Business Response
Rhett, thank you for taking the time to write about your experience at our dealership. All of us at Kempton Chevrolet Buick pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
Always a pleasant experience. This trip I happened to ask about my car's battery. The service team were right out to check. The battery is low and will need to be replaced the next time I am in the area. I can't praise this service department and the whole Kempton team for their customer service.
Kay F.
WILLCOX
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Kempton Chevrolet Buick service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
The technician (Nick, I believe) resolved the long-standing, intermittent problem, for which I am very grateful. However, the date of the service was the 20th, not the 30th.
Jerrold S.
SAFFORD
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
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Confirmed Service Customer
The first time I got my HHR wheels aligned I was told that I needed a new steering rack and they didn't charge me for an alignment. I put on the new rack, got it aligned and was told that my control arms were almost worn out. I replaced them and went to get it aligned again and was then told that I needed $500 to properly align my front end. So I have now paid for 2 front end alignments in one month and will pay for a 3rd alignment next Friday for $500.
Ronald J.
SAFFORD
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
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Confirmed Service Customer
We love the people at Kemptons and the service is always excellent!
Chloe R.
SAFFORD
Business Response
Glad we could help you out!
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Confirmed Service Customer
I made the appointment days in advance and mentioned my air filter will probably need to be changed. Upon picking up the car they said they blew it out because they didn’t have any in stock. Considering I told them when I made the appointment I would expect an air filter to be on site. Better luck next time I guess?
Chasidy R.
CLIFTON
Business Response
Chasidy, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Kempton Chevrolet Buick. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
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Confirmed Service Customer
When oil is changed paper mats should be placed in the floor to insure oil doesn’t get on the floor from workers feet. Vacuuming the floor boards would be a nice gesture as well as washing the windshield.
Rhonda M.
SAFFORD
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Took time to ask customer questions and knowing the needs we have.
Karla M.
CLIFTON
Business Response
Our team will be so happy to read your great review. If you ever have any questions or concerns don't hesitate to give us a call!
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Business Response
Magdalene, thank you for sharing this incredible feedback with us about your service visit. Thanks again!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Service Customer
Their reporting to. Me about my car's condition and process fixing it was excellent!
Georgia S.
SAFFORD
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Business Response
Thank you very much!
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Confirmed Service Customer
Very nice and Polite. Very Comfortable to deal with.I highly recommend them.
Billie L.
WILLCOX
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Service got my part in that was on back order and had it installed in no time.
Jed C.
PIMA
Business Response
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!