165 Reviews Found
Confirmed Service Customer
This poor rating is not for the dealership. This is for the body shop behind the dealership. I bought my wife a new car from Kempton's and as luck would have it, some not nice person hits that new car. The scratch was not even noticable unless one knows how dramatic receive. That 1 scratch cost me 600.00. Damn.
Rick D.
SOLOMON
Business Response
We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us so we can work with you to make this right.
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Confirmed Service Customer
Quick and proficient wish they would have gone over invoice and inspection
Thomas A.
SAFFORD
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Business Response
Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have.
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Confirmed Service Customer
They checked out everything but I told them to rotate the wheels but they didn't do this. It was not marked on receipt. Disappointed
Robert C.
MORENCI
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Confirmed Service Customer
Great and fast service as always. I was able to borrow a car to continue on with my day while they serviced my car. Great place, fair price, and excellent service.
Craig H.
SAFFORD
Business Response
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
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Confirmed Service Customer
They were friendly, from the office staff, to the garage staff. The work was completed quickly, and right. I have taken my car there before, and will again.
David D.
CLIFTON
Business Response
Hello, we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
Was easy to understand what he was telling me and fast.
Fernando M.
SAFFORD
Business Response
Hi, thanks for your praise and kind comments about our team. Thank you again for choosing Kempton Chevrolet Buick Ltd and we hope to see you again.
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Confirmed Service Customer
Your employees are very respectful. Your service is excellent. I am very pleased. Thank you.
Joanna W.
PIMA
Business Response
5-star customer service is always our number one goal, and we're so happy to hear you had a great experience! Please let us know if there's anything else we can do for you. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
My visits for service at Kempton Chevrolet and Buick have always been most satisfactory. The staff is well trained, pleasant and efficient. I enjoy receiving service at Kempton.
Kay F.
WILLCOX
Business Response
Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
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Confirmed Service Customer
Called set up appointment with dealership I brought car in for recall on the day appointment they set up sat in waiting room for about half an hour to have them come tell me they didn���t have part really why would you set up a appointment an not have the part better yet why not call me an tell me before I drive over fifty miles to find out you didn���t have the part your dealership is a joke an this isn���t the first time I had issues with the service you provided
Tyler V.
MORENCI
Business Response
Thank you for providing us with your feedback. We apologize for your unsatisfactory experience and we would like to speak with you to make amends. Please call us so we can address your review.
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Business Response
Thank you for choosing Kempton Chevrolet Buick Ltd as your first choice for all your automotive needs! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
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Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
I took my car in to have the water pump inspected because I had it leaked under the right front tire. I ended up getting a quote for a evap canister that was in my fuel tank that needed to be replaced because it was cracked or damaged for $800. So my question was how did they go from a leak in the front of the car to the evap canister at the back of the car that is on top of the fuel tank? At one time I would have recommended Kempton's with glowing recommendations, after the last to trip to have my vehicles serviced there I am having my doubts.
Michael C.
SAFFORD
Business Response
Thank you for your feedback and we apologize that we did not meet your expectations. We want to look into your situation and discuss options to correct any mistakes. Please contact us at your earliest convenience so we can work on a solution.
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Confirmed Service Customer
I believe the appointment that was scheduled for oil change was perform on time.
Leander D.
BYLAS
Business Response
Hello, thank you so much for your high star rating! We hope that you have a great day!
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Confirmed Service Customer
Brought my vehicle in for the second time to fix a recall and the service department took very good care of me and my vehicle.
Kurtis B.
SAFFORD
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Business Response
Hello, we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Nice my truck was done in about half an hour and didn���t have to wait to long.Staff was nice and friendly.
Raul L.
PIMA
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.